TELL US
Call with the property address, water source, and what areas appear affected.
NYC WATER DAMAGE RESTORATION
WATER DAMAGE?
ACT NOW.
Flooded basement, burst pipe, or appliance leak? Flood Gone provides water damage restoration across New York City, including water extraction, moisture checks, structural drying, and documentation for homes and businesses. Call any time to discuss the damage and next steps.
24/7 emergency callsHomes + businessesWater extraction + drying
FLOODED LIVING ROOMIllustrative scene
WHILE YOU WAIT FOR HELP
FIRST, PROTECT
YOURSELF.
If it’s safe, stop the water source. Stay away from electrical hazards and contaminated water. Take photos of visible damage, then call us and tell us what happened.
GET HELP NOW ↗HOW WE HELP
FROM STANDING WATER
TO A DRYING PLAN.
We assess the affected areas and explain the work needed for your situation.
01 /
WATER EXTRACTION
Remove standing water from floors, basements, and other affected spaces.
GET THE WATER OUT02 /
MOISTURE CHECKS
Look beyond the visible puddle to identify affected materials and track moisture.
FIND WHAT’S WET03 /
STRUCTURAL DRYING
Use air movement and dehumidification where needed, then monitor drying progress.
EXPLORE STRUCTURAL DRYING ↗04 /
JOB DOCUMENTATION
Record affected areas and the work performed for your records and insurance questions.
KNOW WHAT WAS DONEBURST PIPES
BASEMENT FLOODS
APPLIANCE LEAKS
STORM WATER
OVERFLOWS
WHAT TO EXPECT
THE RESPONSE,
STEP BY STEP.
No vague promises. We explain what we find and what we recommend.
ASSESS
We inspect, check moisture, and walk you through a plan for extraction and drying.
EXTRACT
We remove standing water and begin cleanup appropriate to the situation.
DRY
We place equipment where needed and monitor moisture until the drying work is complete.
WHY FLOOD GONE
YOU’LL KNOW
WHAT’S HAPPENING.
Flood Gone handles residential and commercial water damage in Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. We inspect the affected areas, explain the extraction and drying plan, monitor moisture, and document the work. If you are outside NYC, call to confirm whether we can serve your location.
“My basement flooded and the plumber suggested [Flood Gone]. They quickly dried [the area and] did an excellent job.”— Aisha Sevilla · Testimonial featured on Flood Gone
INSURANCE QUESTIONS?
DOCUMENT THE DAMAGE.
UNDERSTAND THE WORK.
We can provide documentation of affected areas and restoration work. Coverage and reimbursement depend on your policy and your insurer’s decision. We’ll explain the job details you may need to share with your adjuster.
ASK US ABOUT THE PROCESS ↗QUICK ANSWERS
WATER DAMAGE
QUESTIONS.
Should I wait to see if the water dries on its own?
Wet materials can hold moisture after the surface looks dry. Call us to describe what happened and discuss whether a moisture assessment is needed.
How long does drying take?
It depends on the water source, materials, and how far moisture traveled. We monitor affected areas and explain progress as the work proceeds.
Will insurance pay for the work?
Coverage depends on the cause of loss and your policy. Your insurer makes that decision. We can document the damage and work performed for your claim.
Do you handle sewage backups?
Yes. Avoid contact with sewage or other contaminated water, and call us to describe the source. Cleanup requires different precautions. See our emergency cleanup service for more information.
WATER WON’T WAIT
LET’S GET IT
UNDER CONTROL.
Tell us where the water is. We’ll help you take the next step.
CALL 917-633-4807 ↗